SUPPORT CARE COORDINATION 

WWTW has partnered with a number of HIS teams to provide support care coordination, in the form of a WWTW Veteran Liaison Support Officer (VLSO). VLSOs work alongside NHS clinicians. Support Care Coordination provides highly individual support, tailored to the client. The challenges our clients face can be complex, and each client’s needs and experience are different. “Imagine you are taking a veteran up a mountain. For one the aim would be to get to the top, for another it would be to get exercise, for another fresh air, and another just wants to be with nature. The aim is different for everyone”. WWTW VLSO

Support Care Coordination relies on staff’s ability to be intuitive and responsive to their clients, to foster strong relationships to empower clients to make progress, including relationships with other services and organisations and to bridge gaps where needed. Typical challenges faced by clients include; mental health conditions, gaining and sustaining employment, resolving debt problems, accessing benefits and services, relationship challenges with families & friends, issues with housing, physical rehabilitation needs, loneliness and isolation, alcohol or drug abuse, low educational attainment or qualifications, low confidence, low sense of self-esteem & low sense of self-worth.

Within the HIS service, the VLSO can support intensively for the first few months, reducing to regularly contact for the longer term once the client is stable.  

VLSOs create a personal development plan and progress against this is measured with Outcome Stars, where we see 90% of users show an improvement on at least three measures. Outcomes include:

 •    Clients have tools to better manage their mental health- they know their triggers, have healthier coping strategies and know where to seek support

•    Clients know how to prioritise in order to make addressing their challenges seem more manageable  

•    Clients have increased self-confidence to speak about their problems, advocate for themselves and make positive choices for themselves

 •    Clients know how to access services and navigate bureaucratic processes

•    Clients have trust restored in services to deliver support

•    Clients have a reduction in stress or worry associated with their challenges (be it debt, housing, relationships etc)  Ultimately the impact is that our clients believe change is possible and & have a sense of self-worth. They are empowered to act independently and make positive choices. They can enjoy life and make positive contributions to their communities.