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 - WWTW Impact 2020

WWTW. Making an impact throughout 2020

Despite the challenges faced in 2020, WWTW celebrate an unprecedented year.

2020 posed unprecedented challenges for charities across the board. On 23rd March 2020, the country went into national lockdown. WWTW swiftly moved all service delivery online and worked to become part of the solution to COVID-19. We adapted our services, moved staff to remote working and did not miss a beat in ensuring we continued to support those who served.

‘Client First’, remains WWTW’s principal value, and throughout lockdown, the Operations team made over 21,000 Covid-19 welfare calls to our service users, maintaining relationships, reducing feelings of stress and isolation and providing practical wellbeing and mental health support. Thanks to the ability of the charity to adapt, and the dedication of the WWTW staff, 2020 was a year of growth for the organisation.

In 2020, WWTW supported 2,827 veterans, a 51% increase compared to 2019

WWTW CEO Fergus Williams said, ‘Thanks to your support throughout 2020, 2021 promises to be bigger and better than ever as the charity continues to expand into new ventures with the NHS and the new High Intensity Service (HIS), a new mental health pathfinder for ex-military.

Looking forward, we will be increasing the number of hubs to focus on a more regional approach to our holistic service whilst continuing to develop support to ex-military and their families through the expansion of our Criminal Justice support programme, Project Nova, and our veteran-focused volunteer programme, OP-REGEN.

Crucially, ‘Client First’ remains at the heart of everything we do and as we look ahead to 2021 and beyond, we are honoured to continue to support those who served’

Read the full impact report here 

Find out more about the people we support here